Recently, we’ve noticed that some customers have gotten email notifications prompting them to renew their domain. These notifications usually look like an invoice and come complete with a detachable pay stub with the specified amount that is owed.
For many customers, this is the first time they’ve ever heard from the company, which is often called “DNS Services.” It may also be the first time they’ve seen something about paying for a domain renewal, or even that a domain needs to be renewed!
If you’ve received any messages like these, especially from “DNS Services,” DO NOT send any form of payment - it is a SCAM.
Why is this a scam?
These notifications are simply a scam because:
1. If RadiusOnline is in charge of your domain, no other service has access to it and therefore has no ability to renew, cancel, or take possession of it.
2. The expiration date is almost always false - and far from your domain’s true expiration date. DNS Services is simply throwing out random dates in an attempt to scare business owners into buying their scam.
How do I know when it's time to renew my domain?
RadiusOnline keeps track of any of the domains that we manage on behalf of our customers, so we’ll notify you in advance when your domain needs to be renewed. If you’ve given us possession of your domain along with your website hosting, we’ll automatically renew it for you when it’s time--no need to worry. If we manage your domain for you, you will see the renewal fee automatically charged to your account with us.
If you are using a third party domain registrar such as GoDaddy.com, Register.com, DomainNames.com or others, you will want to check with them to confirm when your domain expires each year.
If you’re unsure who owns your domain, you can find out by contacting RadiusOnline at firstname.lastname@example.org, or look up your own domain at www.betterwhois.com.